Terms and conditions

Contract

This website (hereinafter referred to as the "Site") is operated by LVD PRIME CONCEPT SRL (hereinafter referred to as the "Company"), a commercial company with registered office in Str. Constantin Brătescu no. 5, apartment 10, room 3, Constanța, Constanța county, registered at the Trade Register under no. J13/1507/2023, having CUI tax code 48094735, phone: +40742415586, email: info@goldenhomemop.com .

The following terms and conditions (hereinafter referred to as the "Terms and Conditions") apply to the access and use of this Site and the services provided within the Site by the Company and/or on its behalf. By accessing any page of this Site and/or using the services, you agree to be bound by these Terms and Conditions without limitation or qualification. Please read these Terms and Conditions carefully. Any clause contained in the Terms and Conditions, if held to be invalid, void or unenforceable for any reason, will be considered separately and will not affect the validity and enforceability of the other clauses of the Terms and Conditions.

Definitions and terms

Within these General Terms and Conditions, the following terms shall have the meanings specified below, unless the context otherwise requires:

  • LVD PRIME CONCEPT SRL: Refers to the company that owns and operates this website, including any subsidiaries and affiliates.
  • Website: Refers to the online platform operated by LVD PRIME CONCEPT SRL, available at goldenhomemop.com, through which users can purchase cleaning products, mops with washable cloth accessories, cleaning products and detergents.
  • User: Any natural or legal person who accesses and uses the Website.
  • Customer: Natural or legal person who places an Order.
  • Account: The profile created by the User on the Website to be able to place orders, which includes the User's personal and contact information.
  • Order: The request sent by the User through the Website for the purchase of one or more Products.
  • Products: Mops with washable cloth accessories, cleaning products, detergents and other products sold by LVD PRIME CONCEPT SRL through the Website.
  • Contract: The agreement concluded between LVD PRIME CONCEPT SRL and the User at the time of confirmation of the Order by LVD PRIME CONCEPT SRL.
  • Price: The amount of money the User must pay for the Products ordered, as indicated on the Website, including any applicable taxes.
  • Payment Methods: The methods by which the User can pay for the Products ordered, including online payments and cash on delivery in areas where it is available.
  • Delivery: The process by which the Products ordered by the User are sent to the address specified by him according to the shipping details provided on the Website.
  • Force Majeure: Any unforeseeable and unavoidable event that prevents one of the parties from fulfilling its contractual obligations, such as natural disasters, wars, acts of terrorism, pandemics, strikes or other similar circumstances.
  • Return Policy: The rules and conditions under which the User can return the purchased Products and receive a refund of the Price paid, as detailed on the Website.
  • Personal Data: Information relating to an identified or identifiable individual, collected by LVD PRIME CONCEPT SRL for the purpose of managing User accounts and orders, as defined in art. 4 point 1 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 /CE (General Data Protection Regulation).
  • Privacy: The privacy policy adopted by LVD PRIME CONCEPT SRL, which details how Users' Personal Data is collected, used and protected.
  • Online Marketplace: Any service using software, including a website or part of a website or application managed by or on behalf of the professional, that allows consumers to enter into distance contracts with other professionals or consumers.

These definitions aim to clarify the terms used in the General Terms and Conditions, thus facilitating their understanding by Users. For any additional questions, Users can contact LVD PRIME CONCEPT SRL at the email address: info@goldenhomemop.com .

Product description

The Company tries to provide descriptions of the Products and Services as accurate as possible for the Customer. However, the Company does not warrant that the descriptions of the Products and Services or any other content of this Site are correct, complete or error-free and up-to-date.

The following information is considered essential, if not already apparent from the context:

  1. a) The main characteristics of the product, taking into account the means of communication used and the product;
  2. b) The headquarters and other identification data of the merchant and, if acting on behalf of another merchant, the headquarters and other identification data of the latter;
  3. c) The price with all taxes included or, if the price cannot reasonably be calculated in advance, taking into account the nature of the product, the method of its calculation. Also, where applicable, all additional costs for transport, delivery or postal charges, or, if these costs cannot reasonably be calculated in advance, specifying that there may be additional costs to be borne by the consumer;
  4. d) Payment, delivery and execution methods, if they differ from the conditions required by professional diligence;
  5. e) For products and transactions involving a right of withdrawal or termination, mention of this right.

LVD PRIME CONCEPT SRL offers consumers access to all product reviews and indicates whether and how it guarantees that the published reviews come from consumers who have actually used or purchased the product, this being considered essential information.

Prices and payment methods

  • The price of the Products and Services is that indicated on the Site, except in cases of obvious errors. The price of the Products and Services may be changed at any time by the Company without prior notice. It is possible that, despite the Company's best efforts, some of the Products and Services presented on the Site may have displayed an incorrect price due to technical problems or human error. In this case, the Company will contact the Customer for instructions before shipping or reject the Customer's order and notify the Customer of the cancellation of the Order.
  • The Company is under no obligation to supply the Products and Services at an incorrect price even after the Company has sent the Customer an Order confirmation if the error regarding the price of the Products and Services is obvious and unmistakable and could reasonably have been recognized by to the Customer as a price display error. Payment can be made by bank card throughout the active delivery area, by cash on delivery in areas where it is available and other methods accepted by the payment processor. The company reserves the right to refuse payment by bank order. In the case of payments by bank card, the amount will be debited from the Customer's account at the time of placing the Order.

Accuracy of billing and account information

  • We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel the quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, same credit card, and/or orders using the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time of placing the order. We reserve the right to limit or prohibit orders that, in our opinion, appear to be placed by dealers, resellers or distributors.
  • You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as necessary. The Seller will issue an invoice to the Customer for the goods ordered. The customer undertakes to provide all the information necessary to issue the tax invoice. He undertakes to provide the correct data for invoicing. The Customer also undertakes to update his Account every time there are changes to the billing data. The customer agrees to receive the invoices in any way, both electronically via e-mail and physically, if applicable.

Transfer of ownership

All Products provided by the Company to the Client will remain the property of the Company until full payment by the Client for them and until all claims that could result from the performance of contractual relations are resolved. Ownership of the Products will be transferred upon delivery, after payment by the Customer, to the location indicated in the order.

Intellectual and industrial property rights

  • The Buyer acknowledges that it has no intellectual property rights to the information provided by the Seller and, as such, will not disclose such information to third parties or make it public. All drawings, graphic and design elements on the site, the site name and logos are registered trademarks owned by LVD PRIME CONCEPT SRL and may not be reproduced, copied or used without the written consent of the owner. All descriptions, drawings, graphic and design elements on the website are the exclusive property of LVD PRIME CONCEPT SRL, which owns all rights to them, obtained directly or through licenses for use and/or publication. LVD PRIME CONCEPT SRL owns the intellectual rights to the brands FOtehniq and GoldenHomeMOP. The Buyer is forbidden to copy, distribute, publish, transfer to third parties (physical or legal), modify or use the content elements published on the Seller's website without his written consent.
  • The use of the content outside the site, the removal of the copyright marks of LVD PRIME CONCEPT SRL, as well as the involvement in the transfer, sale or distribution of materials made by reproducing, modifying or displaying the content are allowed only with the express written consent of LVD PRIME CONCEPT SRL . The content of the website belongs to LVD PRIME CONCEPT SRL and cannot be used for commercial purposes. Any use of the content by third parties for purposes other than personal requires the prior written consent of LVD PRIME CONCEPT SRL. LVD PRIME CONCEPT SRL reserves the right to run campaigns and/or promotions without notifying Users in advance.

Delivery and Shipping

  • The products are delivered by a specialized courier company to the address mentioned by the Customer within 3-10 working days from the moment the order is placed on the website.
  • The seller does not assume the delay in the delivery of the order due to the exclusive causes of the courier company. Shipping of the products is the responsibility of the seller. At the time of delivery of the goods,
  • The Seller transfers ownership of the delivered products to the Buyer.
  • The seller undertakes to properly pack the products and ensure the transmission of the accompanying documents. It cannot guarantee the availability of the displayed products in stock. As soon as possible after receiving the Order, it will inform the Customer of the lack of stock. The seller makes constant efforts to update the stock in real time.
  • Non-specialized assembly/installation of the products sold on the site exempts the Seller from liability. The product is delivered accompanied by the assembly/installation manual and in the presence of some usage videos that can be found on the website. The installation of the products can be done by the customer. Failure to follow the stated mounting/installation steps or faulty mounting/installation will result in the Seller being released from liability. Pre-existing hidden or visible defects do not fall under the aforementioned. The mounting/installation of the products is the responsibility of the Customer, the Seller not being required to provide these services.

Return and Refund Policy

We inform you that, in accordance with GEO 34/2014, you benefit from a return request period of 14 calendar days, valid from the date you came into possession of the product ordered online. Products can be returned without citing any reason and without incurring costs other than those of returning the product, unless the returned product is damaged, has missing accessories, etc. (these situations are described below in the return policy). The option to return products ordered online is only valid for consumers (individuals), it does not apply to legal entities, PFAs, NGOs, etc.

Product return period

According to GEO 34/2014, the withdrawal period (for returning a Product) expires within 14 calendar days from:

  • the day on which the Customer takes physical possession of the order - if all the Products that were the subject of the order were delivered in the same transport;
  • the day on which the Customer takes physical possession of the last Product – if the Customer orders with a single order Multiple Products that will be delivered separately;
  • the day on which the Customer takes physical possession of the last Product or the last part - in the case of delivery of a Product that consists of several lots or parts.

Return request

If the Client decides to withdraw from the Contract, he:

  • can complete the return form online in the "My Returns" section of the "My Account" section on the goldenhomemop.com website;
  • can call the Customer Relations Service at the phone number in the "Contact" section or send a return request by email to the address info@goldenhomemop.com.

Return procedure

In accordance with GEO 34/2014, you benefit from a return request period of 14 calendar days, valid from the date you came into possession of the product ordered online, this provision applying only to natural persons. Products must be returned in the condition in which they were received, preferably in the original packaging and accompanied by all original accessories and documents. If the returned products are damaged, show visible signs of wear that no longer allow their resale, the seller can refuse the return of the respective products. If the Customer requests withdrawal from the contract within the legal term for withdrawing from the Contract, the following rules apply:

  • The amount paid will be refunded to the Customer within 14 calendar days from the date on which the seller receives the Product shipped by the Customer, if the product meets the return conditions provided by law and those specified in this return policy.
  • If the Customer sends the Product improperly packaged and this leads to damage to the Product during transport, the responsibility rests entirely with the sender (the Customer).

The refund will be made using the same payment methods as those used by the Customer to pay the price of the Product for which the return is requested, unless the Customer agrees to another payment method.

Reimbursement of amounts paid

LVD PRIME CONCEPT SRL will refund the amount of money related to the returned products after checking the products and after establishing by mutual agreement the method of refund. If the Customer requests withdrawal from the contract within the legal term of withdrawal from the Contract, the only costs borne by the Customer are the direct costs of returning the Product. The customer will be refunded the amount paid for the product. The term for refunding the amounts to the client is as follows:

  • For products returned within the legal period of 14 days from purchase, the refund period is 14 days from the date on which the seller received the returned product and found that it meets the return conditions.
  • For products that are found to have certain deficiencies that require the application of penalties, products that were returned because they were delivered incorrectly or were damaged during transport, the refund term is established by mutual agreement.

The methods of payment of the refunded amounts are as follows:

  • for Orders paid online with a bank card, by refund to the account from which the payment was made;
  • for Orders paid with payment on delivery, for the refund of the amounts paid, the Customer will be required to have a valid bank account, the refund will be made by bank transfer, it is not possible to refund the money in cash.

The refund of the price of the Product will be made at the price stated in the invoice issued for the sale of the Product that was sent to the Customer together with it, regardless of its price fluctuations after the sale.

General conditions regarding the return of products purchased online

We inform you that, in accordance with GEO 34/2014, you benefit from a return request period of 14 calendar days, valid from the date you took possession of the product ordered online and delivered via a courier approved by the seller. The provisions of GEO 34/2014 apply only to the Consumer defined as any natural person or group of natural persons constituted in associations, as defined in art. 2 point 2 of OG 21/1992 on consumer protection, republished with subsequent amendments and additions.

In accordance with GEO 34/2014, the Customer (natural person) who wishes to exercise the right of withdrawal and return must consider the following aspects:

  • The returned product must be in the same condition, physically and functionally, as it was on the date it was received based on the online order.
  • The customer must be responsible for the decrease in the value of the good due to its use to an extent that exceeds the limit necessary to establish the nature, characteristics and mode of operation.
  • The Supplier may withhold an amount equivalent to the costs of refurbishing products returned with defects in appearance, function, missing accessories or incomplete, excessively damaged or missing packaging.

LVD PRIME CONCEPT SRL reserves the right to refuse to accept the return in the following situations:

  • Repeated returns (more than two repeated returns for the same product type, brand and model).
  • In the conditions where several products of the same type, brand and model were purchased, the return of only one unsealed product is accepted (the rest of the products being accepted only if they are sealed in the original packaging with all the original labels).

Conditions regarding the condition of the product for which the return is requested

  • Be with specific identification tags intact.
  • Be accompanied by all accessories it was delivered with, including user manual and warranty certificate (if provided).
  • Not to show physical or functional damage.
  • Not to have missing elements or sub-assemblies.
  • To have no traces of use or installation (food residues, dust, stains, scratches, modifications, etc.).

If the returned product was accompanied by promotional materials or gifts, these will also be returned in the physical, functional and packaging conditions as received. If the returned product does not meet the mentioned return conditions, the seller reserves the right (in accordance with GEO 34/2014) to withhold from the value of the product the sums necessary to recondition it to bring it to the original state when it was received by the Customer.

Returning non-compliant products

You can also request the return of products in the following situations:

  • Product that does not conform to the specifications on the website. If the ordered product turns out not to be in accordance with the specifications in our offer, you can request its return for replacement or a full refund. If it is agreed to replace it with a product of a higher value, you will pay the difference; respectively, if the value is less, you will receive a partial refund up to the value of the replacement product. Return and shipping costs for the replacement product, if applicable, are borne by the seller.
  • Wrongly delivered products (does not match the brand, category or model with the product ordered by the customer). If you received a different product than the one you ordered, please report this as soon as possible to return the product and be replaced with the correct one. All costs of returning and shipping the correct product will be borne by the Supplier.

Situations in which products purchased online cannot be returned

Products in one or more of the following situations cannot be returned:

  • Products made according to the specifications presented by the consumer or clearly customized;
  • Products that are likely to deteriorate or expire quickly;
  • Sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer;
  • Products that are, after delivery, according to their nature, inseparably mixed with other elements;
  • Products purchased by legal entities (companies, PFA, foundations, non-profit companies);
  • Products ordered online but picked up directly from the seller's warehouse.

It is not accepted to return Products that have undergone unauthorized interventions, those that show signs of wear or excessive use, scratches, chips, shocks, mechanical/electrical shocks, products that are missing accessories.

Have questions or concerns about our return policy? If you have any concerns about the products you have purchased from us or questions about our return policy, please do not hesitate to contact us at info@goldenhomemop.com.

 

GUARANTEES

All Products sold on the Site benefit from a guarantee in full compliance with Romanian legislation in force and with the commercial policies of the seller. All Products presented on the Site are new, in their original packaging and come from sources authorized by the manufacturer.

Applicable Law and Jurisdiction

These Terms and Conditions are governed by and will be interpreted in accordance with the laws of Romania. Any disputes arising between the Company and the Client will be resolved amicably or, if this is not possible, the disputes will be settled by the competent courts in Romania, Bucharest.

Major force

LVD PRIME CONCEPT SRL will not be responsible for failure to fulfill or delay in fulfilling its obligations due to force majeure events which include, but are not limited to:

  • Natural Disasters: Earthquakes, floods, fires, storms.
  • Conflicts and Civil Disturbances: Wars, acts of terrorism, riots.
  • Government Interventions: Legislative changes, embargoes.
  • Epidemics and Pandemics: The spread of contagious diseases, quarantines.
  • Strikes and Blockades: Strikes, transport blockades.
  • Power Outages and Technical Issues: Infrastructure failures, cyber attacks.

Effects of Force Majeure:

  • Suspension of Obligations: The affected Obligations will be suspended for the duration of the force majeure event.
  • Notification: LVD PRIME CONCEPT SRL will inform users as soon as possible about the event and its impact.
  • Resumption of Obligations: After the termination of the event, LVD PRIME CONCEPT SRL will resume obligations as soon as possible.
  • Termination of Contract: If the force majeure event lasts more than 30 days, either party may terminate the contract by written notice without liability for damages.

These provisions protect LVD PRIME CONCEPT SRL and users from the consequences of unforeseeable and unavoidable events.

 

Liability of society

The Company cannot be held responsible for any damage if it is caused by non-compliance with the Terms and Conditions and/or the Contract, as well as other instructions mentioned on the Site. Also, the Company is not responsible for damages caused by the improper operation of the Site, as well as for those resulting from the inability to access certain links available on the Site. The Company is not responsible for damages of any kind that may be suffered by the Customer or a third party as a result of the Company fulfilling any of its obligations under the Contract, as well as for damages resulting from the use of the Products and Services after their delivery and, in particular, for the loss of products.

Discount campaigns and discount codes

LVD PRIME CONCEPT SRL can run discount campaigns and offer promotional codes to users of the goldenhomemop.com Website. They are subject to the following terms and conditions:

  1. Discount Campaigns
    • Duration and Validity: Discount campaigns are valid for limited periods specified in the promotional materials. LVD PRIME CONCEPT SRL reserves the right to modify or cancel discount campaigns without prior notice.
    • Products Included: Discounts only apply to the products specified in the campaign details. Discounts cannot be applied retroactively to orders placed before the start of the campaign.
    • Stock Availability: All products in the discount campaigns are available within the stock limit.
  2. Promotional Codes
    • Use of Promotional Codes: Promotional codes can be used during the checkout process on the Website. Each promotional code can only be used once by each user, unless otherwise specified.
    • Restrictions on Use: Promotional codes cannot be combined with other offers or promotions, unless otherwise specified. Promotional codes cannot be exchanged for cash and are not transferable.
    • Validity: Promo codes have a limited validity period, specified in the promotional materials. LVD PRIME CONCEPT SRL reserves the right to cancel unused promotional codes after the expiration of the validity period.

 

  1. General conditions
    • Modifications and Cancellations: LVD PRIME CONCEPT SRL reserves the right to modify or cancel any discount campaign or promotional code at any time, without prior notice.
    • Returns and Refunds: In the case of returning products purchased with discounts or promotional codes, the amount refunded will be the price actually paid by the buyer, taking into account the discount applied.
    • Abuse and Fraud: Any abuse or attempted fraud related to the use of promotional codes may result in cancellation of the order and suspension of the user's account.

By participating in discount campaigns and using promotional codes, users accept these terms and conditions. For additional questions or clarifications, users can contact LVD PRIME CONCEPT SRL at info@goldenhomemop.com.

Changes to terms and conditions

The Company reserves the right to make changes to the Site, the policies of this Site, and these Terms and Conditions at any time. If any of these clauses are held to be invalid, void or unenforceable for any reason, this condition will be considered independently and will not affect the validity and enforceability of the other conditions. Any modification is fully and unconditionally accepted by the Users of the site by simply using or accessing the site or any facility offered by the site, intervened at any time after the operation of the modification, and non-acceptance of any modification entails the obligation of the respective User to immediately stop accessing the website and/or the use in any way of the services offered through it.

 

 

 

Contact

For any questions, concerns or assistance related to the products and services offered by LVD PRIME CONCEPT SRL, users can use the following contact information:

  1. Contact information
    • Email address: info@goldenhomemop.com
    • Website: goldenhomemop.com
  2. Frequently Asked Questions (FAQ)
    • Users can refer to the Frequently Asked Questions section of the Website for quick answers to the most common questions related to products, orders, shipping and returns.